About JC-LGL
JC-LGL is an online retailer, wholesaler and factory-based distributor of LED lights. We are committed to advancing our state-of-the-art LED technology and sustainable lighting products to provide energy-efficient lighting that will look and operate as expected for years to come. JC-LGL is a trustworthy supplier of LED lighting for industrial, commercial and outdoor industries.
JC-LGL is known as a national advanced-technology enterprise with full R&D, production, sales, technical support team. We throughout the whole processes of design, mould production, parts production, SMT production, assembly production and sales of finished led lighting products in house. We have been fulfilling the lighting needs of worldwide industrial and outdoor lighting markets more than 19 years.
Hope we can work together to build a long-term strategic relationship based on mutual benefit and create more win-win cooperation in future.
Services Provided
- We have in-house UL testing laboratories to ensure that we only provide the highest quality products.
- IOS9001 Quality Management System certification, industry leading certification and assurance.
- We have warehouses inthe United States, order before 5pm Eastern time on the same day, we will ship the same day from your nearest warehouse, support UPS fast.
- Customer service teams provide pre-sales and after-sales support.
- Professional lighting experts design lighting solutions for you for free, which can ensure that you have the most cost-effective price and get the most suitable products.
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Address: 3343 ARDEN RD,STE 200, HAYWARD, CA 94545
Also, if you have any questions, please contact us, and we will be glad to serve you.
JC-LGL Led Light remains dedicated to providing commercial and residential LED lights along with complimentary shipping services. Easily access all our products and services on our website for convenient home shopping.
Trade name: JC-LGL Ledlight
Phone: +1（715）440-5721
Pre-sales Serivce: sales@jc-lgl.com
After-sales Support: Support@jclgl-led.com
Address: Direct from our manufacturing facility, with U.S. fulfillment from warehouses in Hayward, CA, and Stafford, TX — no distributor markup,
Also, if you have any questions, please contact us, and we will be glad to serve you.
Additionally,
Contractor & Electrician Deals: https://jclgl-led.com/pages/wholesale
If you wish to stay updated on our promotions and latest product releases, please subscribe to us.
Returns & Refunds
Our Returns Policy
1. Contact customer support via email: Support@jclgl-led.com
2. Ship items back to the address provided by our support team.
Our team is committed to your success. If you’re not satisfied with a purchase, we accept returns for unused items in their original, uninstalled condition and original packaging within 30 days from purchase date. All returns must happen within 30 days of the receipt of that product or jclgl-led.com has the right to refuse the return.
Guidelines for items conditional return:
1. ltem must be in original packaging
2. ltem must not have been installed or used
3. Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please note that we randomly select logistics providers and are unable to accommodate requests for specific ones. Any delays caused by the shipping company are out of our responsibility and we can not compensate for any resulting expenses. We will do our best to assist you in resolving any issues that arise.
Customer-Initiated Returns (Non-Defective Products)
If a return is requested for reasons not related to product defects, damage, or shipping errors, including but not limited to:
* Ordering the wrong item;
* Ordering the wrong size, wattage, voltage, or specification;
* No longer needing the product;
* Change of mind;
* Personal preference;
* Installation incompatibility or project changes;
the customer shall be responsible for all return-related expenses.
The refund amount will be reduced by all costs incurred by JC-LGL Lighting, including:
* Payment processing fees (5% of the order value);
* Original shipping charges;
* Return shipping charges;
* Customs duties, import taxes, brokerage fees, and customs clearance charges;
* Any other non-refundable costs associated with processing and delivering the order.
Refunds will be issued only after the returned products have been received and inspected.
Products must be returned unused, uninstalled, and in their original packaging. Returns that show signs of installation, use, damage, or missing packaging may be refused or subject to additional deductions.
The final refund amount will be based on the actual costs incurred by JC-LGL Lighting.
Exchange
1. Contact customer support via email: Support@jclgl-led.com
2. Our 5-year warranty means you can contact us for a replacement if you encounter any product issues within this period.
Note:
If your product requires replacement, please include your purchase order number in the email. Additionally, ensure you attach a photo or video showcasing the failure, with the product number visible on the back. Upon completing our review within 48 hours, we will arrange for the delivery of a new product, with all associated expenses covered by JC-LGL Lighting. We stand by our commitment to a genuine 5-year warranty, backed by 17 years of brand reputation.
Warranty:
Subject to the terms and conditions specified in this Limited Warranty, JC-LGL Lighting, is a business of High Bay Company, warrants that lights purchased directly from JC-LGL will be free from defects in material and workmanship until the earlier of five years from the date of manufacture, and 50,000 hours of operation.
Remedy:
- Please note that products with different warranty periods provide different warranty services and warranty time.
1. The products can be returned within 30 days from the date of receipt, but please also ensure the integrity of the products and the return will not affect their secondary sales. The used or installed products can't be returned due to non-quality problems (dislike or no longer need). If there is any objection, please contact the seller;
2. If the malfunction or damage of the products is caused by transportation, the buyer needs to contact us and provide evidence (video & pictures) within 15 days from the date of receiving. Providing the buyer fails to do so or no longer replies to us within 15 days after contact, the buyer will be responsible for any loss.
3. If there are any quality problems over 30 days from the date of receipt, please contact JC-LGL for a warranty with photos or videos showing product problems and JC-LGL will help you solve this problem. Buyers can choose to obtain new lights, but the corresponding costs need to be borne by the buyer. Please refer to the following for the cost of obtaining new lights.
Terms and Conditions:
This Limited Warranty is VOID under these circumstances:
- This limited warranty does not apply to loss or damage to the product caused by: negligence; abuse; misuse; mishandling; improper installation, storage, or maintenance; damage due to fire or acts of God; vandalism; civil disturbances; failure to follow installation, operating, maintenance or environmental instructions.
- Replacement of components with those from other manufacturers.
- Operating the product outside specified electrical values or subjecting it to abnormal use/stress such as under/over voltage conditions, excessive switching cycles, and extreme environmental conditions (e.g., ambient temperature).
- Products not purchased elsewhere on our site,
- Not the quality of the product itself, or man-made damage,
DISCLAIMER
Please pay attention to the working temperature of the light fixture. If the temperature exceeds the usage limit of the light fixture due to natural or man-made reasons causing damage to the light fixture, the warranty policy won't cover the loss.
In case the product is not available, JC-LGL reserves the right to replace the product with a comparable product.
HOW TO MAKE A WARRANTY CLAIM:
JC-LG Company issues a Return Material Authorization (RMA) for all requests for warranty review. To make a warranty claim, retain the failed Products and notify your JC-LGL sales or customer service representative in writing within 15 days of the failure. After contacting JC-LGL and receiving an RMA number, the Purchaser shall promptly return the Product after receiving instructions regarding if, when, and where to ship the Product. The Product must be returned within 10 days of receiving the RMA number, and the shipping box must be clearly marked with the RMA number. Failure to follow this procedure shall void this Limited Warranty. JC-LGL reserves the right to examine all failed Products to determine the cause of failure and patterns of usage and shall be the sole judge as to whether any Product is defective and covered under this Limited Warranty.
JC-LGL offers a 5-year warranty on all products purchased on this website.
Dear Customer. All industrial & commercial lights in JC-LGL store support free replacement warranty within 5 years (calculated from the date of your purchase). If you have any problems during the use of our products, please feel free to contact our after-sales customer service team (support@jclgl-led.com), we will get in touch with you within 24 hours. If you can attach a picture or video of the corresponding product and explain the specific problem to us, it will help us solve the problem more quickly. More importantly, we will feed back these product problems to our product quality team for analysis, so that they can improve the product in time to avoid similar problems in the future. Thank you!
Detailed description of JC-LGL product warranty policy. Here's a rundown of some of the key messages:
Warranty Period: JC-LGL offers a certain warranty period, during which the customer is entitled to a full or partial refund, store credit or the right to exchange the product.
Return charges: If a warranty claim is approved and a return is required, the customer may be required to pay return shipping charges.
Conditions for approval of warranty claims: Warranty claims will only be approved if the product is used in accordance with the instructions in the product manual or on the JC-LGL website.
Additional possible requests: JC-LGL may request additional information, such as product photos, videos, and how the product is used and installed.
Additional conditions: Some additional conditions include that the product must be installed and operated according to the instructions, free from accidents, negligence, abuse, misuse or acts of God, and that the product purchase must be made at JC-LGL or its authorized distributor/retailer.
Geographical Limitation: This warranty applies only to products purchased and used within the jurisdiction of the United States.
Product inspection: JC-LGL reserves the right to inspect non-conforming products to determine the cause of the non-conformity. Additional representatives may be required to assess the lighting system and ensure that all potential causes of failure are identified and appropriately addressed.
Modification Nullifies Warranty: Any modification to the product will void the warranty.
These conditions and requirements are designed to ensure that customers receive the best possible service and protection when using JC-LGL products.
Currently, we only offer free delivery for all orders within the United States (excluding some areas).
- How long does delivery take?
Estimated shipping time: 3 - 7 business days.
Estimated time for United Express delivery: 2 - 3 business days.
Other countries: 30-45 days.
(Note: Pre-sale product delivery time is based on arrival time.)
If you have any questions about the progress of your order, please contact us. Alternatively, if you already have a tracking number, feel free to check the status on the FedEx or UPS website.
We follow the following U.S. holiday calendar. Orders placed on these days are typically shipped the next business day:
- New Year's Eve and New Year's Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day (the first Monday in September)
- Thanksgiving Day and the following Friday
- Christmas Eve and Christmas Day
Packages may experience delays due to factors such as weather conditions, product inventory, billing, and shipping verification.
- We partner with trusted carriers including USPS, UPS, FedEx, and Amazon Logistics.
- Orders are forwarded to the Warehouses in California, Texas and New York for dispatch within 24 hours of purchase. typically within 1–3 business days.
How much is the shipping fee?
If you buy on https://jclgl-led.com/, there is no shipping charge.
If you buy on Amazon, there is shipping charge. The specific fee depends on your delivery address.
Will I be charged for tax fee?
There are no taxes when you buy from https://jclgl-led.com.
There are taxes when you buy from Amazon, which will vary depending on your shipping address.
How can I check the delivery status of my order?
You can click on the "Track Order" page at the bottom of the website to make the inquiry, or you can directly open this website（https://jclgl-led.com/apps/track123） to do the search. Or you can simply tell me, "check the order."
- Can I change the items I ordered?
Once an order is placed, the requested items and selected quantities cannot be changed. In such cases, we recommend contacting us to cancel the incorrect order. Then, we suggest placing a new order for your preferred items on our website as soon as possible.
- Can I change the delivery address after my package has been shipped?
Unfortunately, we cannot change the shipment once the product is in transit.
- What should I do if I receive products different from what I ordered?
Contact the JC-LGL customer service team via phone at +1（626）977-6424 and email at support@jclgl-led.com.
- What if I receive incorrect/damaged products?
Contact us immediately and let us know if you receive a package that is not what you ordered:
Provide clear images of the items received or the item, along with the delivery note (ensure details are clearly visible). If the goods are damaged, notify our customer service within 48 hours of receipt by emailing support@jclgl-led.com. Our customer service will respond to your email within 24 hours.
- Where are your products shipped from?
All orders to the United States are shipped from U.S. warehouses.
All orders to Europe are shipped from warehouses in China.
- Do you deliver to my area?
While we strive to offer global shipping, currently, our courier services cannot deliver to:
- Guam
- U.S. Virgin Islands
- American Samoa
- Micronesia
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- U.S. Virgin Islands
- U.S. Armed Forces
- Middle Eastern countries
- Southeast Asian countries
(Thank you for your understanding.)
- What is the shipping cost?
Free delivery within the United States. For shipping costs to other regions, please contact JC customer service at support@jclgl-led.com. We will respond to your inquiry within 24 hours.
Use this calculator to estimate the number of LED fixtures, total wattage and total lumens needed for your space. Inputs are room dimensions, ceiling height and the target application (warehouse, garage, gymnasium, parking lot). For project-grade accuracy on installations over 10 fixtures, our lighting design team provides free DIALux or AGi32 simulations — contact support@jclgl-led.com.
Result:
Quick Reference: Recommended Footcandle (fc) Levels by Application
Footcandle (fc) is a unit of illuminance that measures the amount of light reaching a surface. Use the following guidelines to determine appropriate lighting levels for common commercial and industrial spaces.
Warehouse & Distribution Centers
| Application | Recommended Illuminance |
|---|---|
| Warehouse Storage (Low Pick Rate) | 10 fc |
| Warehouse Storage (High Pick Rate / Picking Aisles) | 20–30 fc |
Tip: Higher footcandle levels improve visibility, picking accuracy, and worker safety in active storage areas.
Manufacturing Facilities
| Application | Recommended Illuminance |
|---|---|
| General Assembly | 30 fc |
| Fine Assembly / Inspection | 50–100 fc |
Tip: Precision tasks such as quality control and detailed assembly require significantly higher light levels to reduce eye strain and improve accuracy.
Automotive Service & Repair
| Application | Recommended Illuminance |
|---|---|
| Auto Repair Shops & Garages | 50 fc |
Tip: Adequate lighting helps technicians identify defects, perform repairs safely, and improve overall productivity.
Sports & Recreation Facilities
| Application | Recommended Illuminance |
|---|---|
| Gymnasium (Recreational Use) | 30 fc |
| Gymnasium (Competition Use) | 50–75 fc |
Tip: Competitive sports generally require higher illumination levels for player visibility, spectator experience, and potential video recording.
Parking & Outdoor Areas
| Application | Recommended Illuminance |
|---|---|
| Parking Lot (Open Lot, Basic Security) | 1–2 fc |
| Parking Lot (Commercial / Retail) | 2–5 fc |
Tip: Commercial parking areas often use higher light levels to enhance customer safety, security, and wayfinding.
Shipping & Receiving
| Application | Recommended Illuminance |
|---|---|
| Loading Docks | 20–30 fc |
Tip: Proper dock lighting improves visibility during loading and unloading operations, reducing accidents and handling errors.
At-a-Glance Summary
| Space Type | Target Footcandles |
|---|---|
| Low-Activity Warehouse Storage | 10 fc |
| Active Warehouse Picking Areas | 20–30 fc |
| General Manufacturing | 30 fc |
| Fine Manufacturing / Inspection | 50–100 fc |
| Auto Repair Facilities | 50 fc |
| Recreational Gyms | 30 fc |
| Competition Gyms | 50–75 fc |
| Basic Parking Lots | 1–2 fc |
| Commercial Parking Lots | 2–5 fc |
| Loading Docks | 20–30 fc |
Source: IES Lighting Handbook, 10th Edition (Illuminating Engineering Society).
Electricity Cost Calculator
Electricity Cost
Looking to implement your own lighting simulation or in need of a quote for your lighting projects?
E-mail: sales@jc-lgl.com
Phone: +1(715)440-5721
CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
145-51 Chatham Road South, Tsim Sha Tsui, Hong Kong
+1（715）440-5721
sales@jc-lgl.com
Everyday 6:00-22:00