About JC-LGL

JC-LGL is an online retailer, wholesaler and factory-based distributor of LED lights. We are committed to advancing our state-of-the-art LED technology and sustainable lighting products to provide energy-efficient lighting that will look and operate as expected for years to come. JC-LGL is a trustworthy supplier of LED lighting for industrial, commercial and outdoor industries.

JC-LGL is known as a national advanced-technology enterprise with full R&D, production, sales, technical support team. We throughout the whole processes of design, mould production, parts production, SMT production, assembly production and sales of finished led lighting products in house. We have been fulfilling the lighting needs of worldwide industrial and outdoor lighting markets more than 17 years.

Hope we can work together to build a long-term strategic relationship based on mutual benefit and create more win-win cooperation in future.

Services Provided

• We havein-house UL testing laboratories to ensure that we only provide the highest quality products.
• IOS9001 Quality Management System certification, industry leading certification and assurance.
• We have warehouses inthe United States, order before 5pm Eastern time on the same day, we will ship the same day from your nearest warehouse, support UPS fast.
• 3 customer service teams provide pre-sales and after-sales support.
• Professional lighting experts design lighting solutions for you for free, which can ensure that you have the most cost-effective price and get the most suitable products.

 

 

JC-LGL Led Light remains dedicated to providing commercial and residential LED lights along with complimentary shipping services.  Easily access all our products and services on our website for convenient home shopping.  

Trade name: JC-LGL Ledlight

Phone: +1（715）440-5721  

Pre-sales Serivce: sales@jc-lgl.com

After-sales Support: support@jclgl-led.com

Address:  Room 803, Chevalier House, No 45-51 Chatham Road South, Tsim Sha Tsui. Hong Kong

Also, if you have any questions, please contact us, and we will be glad to serve you.

Additionally,

Contractor & Electrician Deals: https://jclgl-led.com/pages/wholesale

If you wish to stay updated on our promotions and latest product releases, please subscribe to us.

Returns & Refunds

Exchange

1. Contact customer support via email: Support@jclgl-led.com
2. Our 5-year warranty means you can contact us for a replacement if you encounter any product issues within this period.

Note:

If your product requires replacement, please include your purchase order number in the email. Additionally, ensure you attach a photo or video showcasing the failure, with the product number visible on the back. Upon completing our review within 48 hours, we will arrange for the delivery of a new product, with all associated expenses covered by JC-LGL Lighting. We stand by our commitment to a genuine 5-year warranty, backed by 17 years of brand reputation.

 

Warranty:

Subject to the terms and conditions specified in this Limited Warranty, JC-LGL Lighting, is a business of High Bay Company, warrants that lights purchased directly from JC-LGL will be free from defects in material and workmanship until the earlier of five years from the date of manufacture, and 50,000 hours of operation.

Remedy:

- Please note that products with different warranty periods provide different warranty services and warranty time.

1. The products can be returned within 30 days from the date of receipt, but please also ensure the integrity of the products and the return will not affect their secondary sales. The used or installed products can't be returned due to non-quality problems (dislike or no longer need). If there is any objection, please contact the seller;

2. If the malfunction or damage of the products is caused by transportation, the buyer needs to contact us and provide evidence (video & pictures) within 15 days from the date of receiving. Providing the buyer fails to do so or no longer replies to us within 15 days after contact, the buyer will be responsible for any loss.

3. If there are any quality problems over 30 days from the date of receipt, please contact JC-LGL for a warranty with photos or videos showing product problems and JC-LGL will help you solve this problem. Buyers can choose to obtain new lights, but the corresponding costs need to be borne by the buyer. Please refer to the following for the cost of obtaining new lights.

Terms and Conditions:

 

This Limited Warranty is VOID under these circumstances:
- This limited warranty does not apply to loss or damage to the product caused by: negligence; abuse; misuse; mishandling; improper installation, storage, or maintenance; damage due to fire or acts of God; vandalism; civil disturbances; failure to follow installation, operating, maintenance or environmental instructions.
- Replacement of components with those from other manufacturers.
- Operating the product outside specified electrical values or subjecting it to abnormal use/stress such as under/over voltage conditions, excessive switching cycles, and extreme environmental conditions (e.g., ambient temperature).
- Products not purchased elsewhere on our site, 
- Not the quality of the product itself, or man-made damage,

 

DISCLAIMER

Please pay attention to the working temperature of the light fixture. If the temperature exceeds the usage limit of the light fixture due to natural or man-made reasons causing damage to the light fixture, the warranty policy won't cover the loss.
In case the product is not available, JC-LGL reserves the right to replace the product with a comparable product.

HOW TO MAKE A WARRANTY CLAIM:

JC-LG Company issues a Return Material Authorization (RMA) for all requests for warranty review. To make a warranty claim, retain the failed Products and notify your JC-LGL sales or customer service representative in writing within 15 days of the failure. After contacting JC-LGL and receiving an RMA number, the Purchaser shall promptly return the Product after receiving instructions regarding if, when, and where to ship the Product. The Product must be returned within 10 days of receiving the RMA number, and the shipping box must be clearly marked with the RMA number. Failure to follow this procedure shall void this Limited Warranty. JC-LGL reserves the right to examine all failed Products to determine the cause of failure and patterns of usage and shall be the sole judge as to whether any Product is defective and covered under this Limited Warranty.

 

JC-LGL offers a 5-year warranty on all products purchased on this website.

 

Dear Customer.  All industrial & commercial lights in JC-LGL store support free replacement warranty within 5 years (calculated from the date of your purchase).     If you have any problems during the use of our products, please feel free to contact our after-sales customer service team (support@jclgl-led.com), we will get in touch with you within 24 hours.     If you can attach a picture or video of the corresponding product and explain the specific problem to us, it will help us solve the problem more quickly.    More importantly, we will feed back these product problems to our product quality team for analysis, so that they can improve the product in time to avoid similar problems in the future.     Thank you!

Detailed description of JC-LGL product warranty policy. Here's a rundown of some of the key messages:

Warranty Period: JC-LGL offers a certain warranty period, during which the customer is entitled to a full or partial refund, store credit or the right to exchange the product.

Return charges: If a warranty claim is approved and a return is required, the customer may be required to pay return shipping charges.

Conditions for approval of warranty claims: Warranty claims will only be approved if the product is used in accordance with the instructions in the product manual or on the JC-LGL website.

Additional possible requests: JC-LGL may request additional information, such as product photos, videos, and how the product is used and installed.

Additional conditions: Some additional conditions include that the product must be installed and operated according to the instructions, free from accidents, negligence, abuse, misuse or acts of God, and that the product purchase must be made at JC-LGL or its authorized distributor/retailer.

Geographical Limitation: This warranty applies only to products purchased and used within the jurisdiction of the United States.

Product inspection: JC-LGL reserves the right to inspect non-conforming products to determine the cause of the non-conformity. Additional representatives may be required to assess the lighting system and ensure that all potential causes of failure are identified and appropriately addressed.

Modification Nullifies Warranty: Any modification to the product will void the warranty.

These conditions and requirements are designed to ensure that customers receive the best possible service and protection when using JC-LGL products.

Currently, we only offer free delivery for all orders within the United States (excluding some areas).

1. How long does delivery take?

Estimated shipping time: 3 - 7 business days.

Estimated time for United Express delivery: 2 - 3 business days.

Other countries: 30-45 days.

(Note: Pre-sale product delivery time is based on arrival time.)

If you have any questions about the progress of your order, please contact us. Alternatively, if you already have a tracking number, feel free to check the status on the FedEx or UPS website.

We follow the following U.S. holiday calendar. Orders placed on these days are typically shipped the next business day:

• New Year's Eve and New Year's Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day (the first Monday in September)
• Thanksgiving Day and the following Friday
• Christmas Eve and Christmas Day

Packages may experience delays due to factors such as weather conditions, product inventory, billing, and shipping verification.

Due to the impact of the COVID-19 pandemic, delivery times may be subject to delay.

2. Can I change the items I ordered?

Once an order is placed, the requested items and selected quantities cannot be changed. In such cases, we recommend contacting us to cancel the incorrect order. Then, we suggest placing a new order for your preferred items on our website as soon as possible.

3. Can I change the delivery address after my package has been shipped?

Unfortunately, we cannot change the shipment once the product is in transit.

4. What should I do if I receive products different from what I ordered?

Contact the JC-LGL customer service team via phone at  +1（626）977-6424 and email at support@jclgl-led.com.

5. What if I receive incorrect/damaged products?

Contact us immediately and let us know if you receive a package that is not what you ordered:

Provide clear images of the items received or the item, along with the delivery note (ensure details are clearly visible). If the goods are damaged, notify our customer service within 48 hours of receipt by emailing support@jclgl-led.com. Our customer service will respond to your email within 24 hours.

6. Where are your products shipped from?

All orders to the United States are shipped from U.S. warehouses.

All orders to Europe are shipped from warehouses in China.

7. Do you deliver to my area?

While we strive to offer global shipping, currently, our courier services cannot deliver to:

• Guam
• U.S. Virgin Islands
• American Samoa
• Micronesia
• Hawaii
• Marshall Islands
• Northern Mariana Islands
• U.S. Virgin Islands
• U.S. Armed Forces
• Middle Eastern countries
• Southeast Asian countries

(Thank you for your understanding.)

8. What is the shipping cost?

Free delivery within the United States. For shipping costs to other regions, please contact JC customer service at support@jclgl-led.com. We will respond to your inquiry within 24 hours.

Because it involves many factors, such as the inverse square law, installation height, beam angle, reflection and absorption, and uniformity requirements. Therefore, it's very complex, and it's not possible to explain all the details here. However, these factors contribute to a total discrepancy of about 12.9. This means that if you know the area and purpose of your space but are unsure about the number and type of lights you need, you might use the following formula to calculate the number of lights required:

Required Number of Lights=Lumen Output per Light (Model)Illuminance (Lux)×Area / Lumen Output per Light

 

Sure, let's calculate the number of lights needed for your space using the provided formula.

1. Convert the area from square feet to square meters (since lux is typically measured in metric units):

$\text{Area}=50\text{ ft}\times 100\text{ ft}$=5000 ft²

2. Use the provided formula:

 Required Number of Lights=Lumen Output per LightIlluminance (Lux)×Area/Lumen Output per Light​

Assuming the required illuminance for a store is 50 FC (500 lux) (a typical value for commercial spaces):

$\text{Illuminance (Lux)}=500$

$\text{Area}=\; 5000\; ft²$

$\text{Lumen Output per Light}=32000\text{ lumens}$

Now, plug in the values:

$\text{Required Number of Lights}=\frac{50\text{ fc}\times 5000{\text{ ft}}^{\mathrm{²}}\mathrm{}}{32000\text{ lumens}}$

 

Now, a space of 100ft long and 50ft wide requires that each cubic meter of light can reach more than 500lux, and the number of lights required is:  

10 or 12

If your house is over 20ft tall, you may need 12 lights,

 The actual situation is arranged according to the distance between the lamps, and only 10 or 12 lamps are used.

 

 

In addition

We are willing to help electricians or DIYers with creating lighting plans. Just provide us the length, width, and height of the facility and your requirements for illumination and we can offer the lighting layout for you for free.

Different projects have different requirements,we offer DIALUX simulated lighting test service, to help you get more project, no problem!

We need below information:

• (1) The height of warehouse, garage, factory, workshop, etc.
• (2) The watts of traditional lights.
• (3) The ground illumination requirements.

For special lighting plans, just contact us!
Email: support@jclgl-led.com
Phone: +1 7154405721

 

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