Order
You have up to 5 years to return an item you accidentally ordered. Please contact our Customer Service team to begin the process of a return and refer to our Return Policy for complete details.
If you ordered a JC-LGL/Romanso product on Amazon, please contact Amazon Customer Service at 888-280-4331.
If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service Team so they can review your order and answer your questions.
If you ordered on our website, eBay, or other online marketplaces, please contact our Customer Service Team so they can review your order and answer your questions.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Yes, JC-LGL offers bulk buying options to customers who qualify. Please complete the Bulk Sales & Inquiry Form to provide details about which products interest you and the estimated quantities you wish to purchase. A JC-LGL Sales representative will correspond with you.
Please contact our customer service as soon as possible, or call this number directly, +1 626 977 6424
Return
JC-LGL provides guarantees that are displayed in the navigation bar and bottom links on every page. For more details, see the JC-LGL Warranty Policy.
You do not need to register your product to claim warranty issues. However, you can extend the warranty for qualified products by registering. For more details, see the JC-LGL Warranty Policy.
Once your return has been approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment. This usually takes about 3-5 business days.
If you have already been approved for a refund, but are not yet seeing it on your statement, remember that banks and credit card institutions often take time to process a refund before the amount is officially posted to your account. Please contact your financial institution or credit card company, in case your overdue refund has been caused by a delay in posting. Already did that? Please contact us.
Return to sender or refused packages will be restocked and your will be issued a refund for the order minus actual shipping cost.
Your refund will be processed as a credit applied to your credit card or original method of payment.
Please Note: Original shipping charges will only be refunded when the product return is the result of a JC-LGL error. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of the purchase. For a smooth return of the product, please contact the Customer Service Team prior to returning your product.
Warranty
JC-LGL offers warranties that are displayed on each product page. Please refer to the JC-LGL Warranty Policy for additional details.
Simply register your product. For each product, you would provide your order ID, name, email, and product details to extend warranty coverage by an additional two years.
You do not need to register your product to claim a warranty issue. However, you can extend your warranty period on qualifying products by registering. Please refer to the JC-LGL Warranty Policy for additional details.
We are sorry to hear you are experiencing issues. Please email the following information to support@jclgl-led.com so our Customer Service team can process your warranty claim.
1. Order Number
2. Number of lights not working as intended
3. Current Shipping Address
Shiping
Yes! JC-LGL offers free shipping on all domestic orders over $1.
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
High Bay LED Lights
Suitable for a wide array of high-ceiling applications such as warehouses, manufacturing facilities, sports complexes, and retail outlets.
Primarily designed for indoor use, certain high bay LED models are suitable for outdoor applications in covered or open-air structures. Always check product specifics for outdoor compatibility.
LED high bays are more energy-efficient, have a longer lifespan, provide instant illumination, and offer focused lighting which improves visibility and safety while being environmentally friendly.
Many models feature dimming capabilities, allowing for energy savings and adaptable lighting environments. Confirm dimmer compatibility with the product specifications.
Various mounting options include chain/cable, pendant, surface, and bracket mounting, catering to different installation needs.
Due to their placement and electrical requirements, professional installation by a qualified electrician is recommended. Proper installation ensures safety, compliance with local codes, and optimal lighting performance.
The best height for a led ufo high bay light depends on the size of the space and the amount of light needed. In general, led ufo high bay lights are typically mounted between 13 to 40 feet above the ground for optimal illumination in large areas like warehouses or gyms. It's important to consider factors such as the light distribution pattern and the specific requirements of the space when determining the ideal mounting height.
LED Linear High Bay
Suitable for a wide array of high-ceiling applications such as warehouses, manufacturing facilities, sports complexes, and retail outlets.
Primarily designed for indoor use, certain high bay LED models are suitable for outdoor applications in covered or open-air structures. Always check product specifics for outdoor compatibility.
LED high bays are more energy-efficient, have a longer lifespan, provide instant illumination, and offer focused lighting which improves visibility and safety while being environmentally friendly.
Many models feature dimming capabilities, allowing for energy savings and adaptable lighting environments. Confirm dimmer compatibility with the product specifications.
Various mounting options include chain/cable, pendant, surface, and bracket mounting, catering to different installation needs.
Due to their placement and electrical requirements, professional installation by a qualified electrician is recommended. Proper installation ensures safety, compliance with local codes, and optimal lighting performance.
LED Parking Lot Lights
Outdoor fixtures mounted on poles, ideal for lighting extensive areas with their energy-efficient LED technology for focused and bright lighting.
Varied outdoor settings, such as parking lots, streets, highways, sports arenas, industrial zones, and public areas, anywhere requiring quality outdoor lighting.
Yes, they're built to be weather-resistant, often featuring high IP ratings for superior protection against elements.
Most reputable manufacturers provide product warranties.Check specific terms with the manufacturer.
These lights offer energy efficiency through automatic operation, convenience without manual intervention, and enhanced safety and security by ensuring areas are well-lit when needed.
Brightness levels should align with the application and location, ranging from 1,000 lumens for residential areas to 50,000 lumens for sports fields or parks, ensuring adequate visibility for the intended space.
LED Work Lights
LED work lights are commonly used in various environments, including workshops, garages, studios, construction sites, auto repair shops, and warehouses, making them the best choice for supplemental lighting.
Yes. LED work lights are designed to be robust, rainproof, bright, and energy-efficient, making them equally suitable for outdoor construction projects.
LED work lights can be used directly by plugging them in. They are equipped with a safe 3-pin plug (except for string lights) and can be interconnected after connecting to a power source. The maximum continuous distance is 500 meters, with a capacity close to 500W.
When using a power bank for LED work lights during camping, ensure the output port matches the device's charging interface (e.g., USB). Check that the power bank meets the voltage and current specifications to avoid damage. Its capacity, measured in mAh or Wh, determines how long it can power the light. If multiple devices need charging, choose a power bank with several output ports for convenience.
Construction String Lights
The LED construction string lights feature the "18/2 SJTW" standard for their wire specifications.
If adjustment is required, an additional controller needs to be connected.
LED work lightsserve various purposes, from construction sites and auto repair shops to home garages, warehouses, and outdoor recreational activities, providing versatile and dependable lighting.
Yes, LED work lights are designed for outdoor use, featuring durable constructions that often include weather-resistant capabilities, ideal for outdoor projects and activities.
Absolutely, their portability, brightness, and efficiency make LED work lights excellent for emergencies, providing critical illumination during power outages or in disaster relief efforts.
The ideal LED light for work areas combines high brightness (8,000 to 20,000 lumens), a daylight to cool white color temperature (4000 to 6500 Kelvin), a high CRI (90+), and features that reduce glare and flickering.
You can replace halogen bulbs with LEDs, ensuring compatibility with your fixture’s specifications for a more energy-efficient and cooler lighting solution. Always adhere to the manufacturer’s recommendations for the switch.
Yes, 20,000 lumens significantly outshine 10,000 lumens.
The required brightness and size of work lights depend on the task and area size, varying from focused 1,000-lumen task lighting for detailed work to broader 10,000-lumen lights for extensive outdoor sites.
Loading Dock Lights
LED dock lights from JC-LGL Lighting offer a cost-effective and reliable lighting solution for docks, providing superior visibility and safety while consuming up to 80% less energy than traditional incandescent bulbs. Their longer lifespan reduces maintenance needs, and easy installation makes them user-friendly. With options like surface-mounted and underwater lights, along with the convenience of automated timers, these LEDs enhance both functionality and aesthetics. Investing in quality LED dock lights not only improves illumination but also leads to significant savings on energy bills over time.
LED Canopy Lights
Answer applies to our LED Canopy Light.
- Canopies are best mounted by drilling through the back of the fixture, securing it to the mounting surface using the appropriate mounting hardware for the surface.
- Route the incoming power and ground leads through the hole in the back of the fixture and through the opening on the side of the LED mounting pad.
- Complete the wiring to the incoming power and ground.
- Replace the reflector and lens diffuser.