Returns & Refunds
If you are not completely satisfied with your purchase, we accept returns for unused items in the original packaging within 30 days of your purchase date.
JC-LGL Lighting will cover the full cost of your 1st return label. The customer is responsible for any additional return labels. Less-Than-Truckload shipments are excluded from free returns.
RETURN:
1. Contact customer support via email: support@jclgl-led.com
2. Ship items back to the address provided by our support team.
Note:
All returns must happen within 30 days of the receipt of that product or jclgl-led.com has the right to refuse the return.
Guidelines for items conditional return:
∮ Please confirm the solution with customer service first, if you need to return the product, all costs are borne by JC-LGL.
∮ Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken
∮ Please note that we randomly select logistics providers and are unable to accommodate requests for specific ones. Any delays caused by the shipping company are out of our responsibility and we can not compensate for any resulting expenses. We will do our best to assist you in resolving any issues that arise.
1. Contact customer support via email: Support@jclgl-led.com
2. Our 5-year warranty means you can contact us for a replacement if you encounter any product issues within this period.
Note:
If your product requires replacement, please include your purchase order number in the email. Additionally, ensure you attach a photo or video showcasing the failure, with the product number visible on the back. Upon completing our review within 48 hours, we will arrange for the delivery of a new product, with all associated expenses covered by JC-LGL Lighting. We stand by our commitment to a genuine 5-year warranty, backed by 17 years of brand reputation.
Warranty:
JC-LGL Lighting warrants that lights purchased directly from JC-LGL Lighting will be free from defects in material and workmanship until the earlier of five years from the date of purchasing, and 50,000 hours of operation.
Remedy:
- If the product is defective caused by material or production failures, this product will be repaired or replaced, at JC-LGL's option. This warranty is expressly limited to the repair or replacement of the product. Relevant photos and videos are required for further evaluation.
- JC-LGL should bear the relevant expenses after confirmation, and the specific expenses are subjected to JC-LGL's instructions.
Terms and Conditions:
This Limited Warranty is VOID under these circumstances:
- This limited warranty does not apply to loss or damage to the product caused by: negligence; abuse; misuse; mishandling; improper installation, storage, or maintenance; damage due to fire or acts of God; vandalism; civil disturbances; failure to follow installation, operating, maintenance or environmental instructions.
- Replacement of components with those from other manufacturers.
- Operating the product outside specified electrical values or subjecting it to abnormal use/stress such as under/over voltage conditions, excessive switching cycles, and extreme environmental conditions (e.g., ambient temperature).
- Products not purchased elsewhere on our site,
- Not the quality of the product itself, or man-made damage,
DISCLAIMER
Please pay attention to the working temperature of the light fixture. If the temperature exceeds the usage limit of the light fixture due to natural or man-made reasons causing damage to the light fixture, the warranty policy won't cover the loss.
In case the product is not available, JC-LGL reserves the right to replace the product with a comparable product.
HOW TO MAKE A WARRANTY CLAIM:
JC-LG Company issues a Return Material Authorization (RMA) for all requests for warranty review. To make a warranty claim, retain the failed Products and notify your JC-LGL sales or customer service representative in writing within 15 days of the failure. After contacting JC-LGL and receiving an RMA number, the Purchaser shall promptly return the Product after receiving instructions regarding if, when, and where to ship the Product. The Product must be returned within 10 days of receiving the RMA number, and the shipping box must be clearly marked with the RMA number. Failure to follow this procedure shall void this Limited Warranty. JC-LGL reserves the right to examine all failed Products to determine the cause of failure and patterns of usage and shall be the sole judge as to whether any Product is defective and covered under this Limited Warranty.
- JC-LGL Parking Lot Light with Arm Mount
